Reservations & Customer Service Coordinator (2 years, retention bonus)

全职 合约工 in 销售/客服/业务发展
  • 深圳, Shenzhen, Guangdong View on Map
  • Post Date : February 17, 2021
  • Salary: ¥6,000.0 - ¥12,000.0 / 月薪

Job Detail

  • Job ID 1569
  • 工资待遇 0
  • 工作经验 一至二年
  • 行业 航空/旅游
  • 学历要求 本科

Job Description

本科及以上 1-3年 英语 + 普通话 年龄不限

Reservations & Customer Service Coordinator (2 years, retention bonus)

6-10k·12薪 年终奖金 公司规模大

  • 年终奖金
  • 公司规模大


Job Accountabilities:

  • Liaise internally with various departments to ensure all customers and allocation commitments are met with Company standards
  • Coordinate with ground handling team for cargo build up and load planning to maximize utilization for the pallet/ULD
  • Manage priorities for cargo booking/movement process
  • Track and trace on-forwarding cargo
  • Coordinate with operations team for import handling and random check by re-weighing inbound shipments for CCA
  • Provide freight status alert and/or prove-of-delivery to customers if necessary
  • Produce selling tariffs and local schedules to customers
  • Response to customers questions, problems, requests and/or complaints
  • Track and monitor customers’ performance
  • Coordinate both Shenzhen and Hong Kong cargo terminal and ground handling agents
  • Interface with Terminal Services employees to maximize revenue opportunities
  • Coordinate with Accounting Department and Agents on accounts receivables
  • Perform various administrative duties related to the job such as rate reconciliation, EQ report, ad hoc, request, tonnage and post flight summary, customer event, golf event, other activities, coordinate with HKG marketing team and administration team
  • Data entry for Cargo Spot and/ or other systems
  • Perform other duties as assigned by Sales Manager


  • University Degree or above, or work experience that is equivalent to the academic qualifications needed
  • Experience within air cargo industry of 1-2 years – sales and operations preferred
  • High degree of decision making skills and stress resistance
  • Strong ability to manage complex situations under time pressure
  • Strong analytical skill
  • Good initiative and ability to work independently
  • Committed and aspire for success
  • Excellent communication skills in both spoken and written English






  • 所属部门:

Sales & Marketing * 专业要求:

不限 * 汇报对象:

Sales Manager * 下属人数:



With airfreight industry leader Atlas Air Worldwide Holdings, Inc. as its majority shareholder, Polar is 49% owned by DHL Express, and DHL is an anchor customer. Under this long-term, strategic partnership, Polar supports DHL Express with trans-Pacific express service on Polar’s fleet of Boeing 747-400 freighters. With a modern, all-cargo fleet, coverage of major world markets, vast experience in air cargo and a commitment to quality, safety and customer service, Polar Air Cargo is a key player in the facilitation of global trade.