DESCRIPTION

Paid Services Account Manager
We are looking for a results-driven candidate with trading experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.

BASIC QUALIFICATIONS

– 5-8 years relevant experience in the retail and/or related industries, with a proven track record of managing relationships and / or projects
– Exceptional interpersonal and communication skills
– Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)
– Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
– Demonstrated ability to manage multiple projects – work prioritization, planning and task delegation
– Proven track record of taking ownership and driving results
– Proficiency in oral and written English

– BA/BS required

PREFERRED QUALIFICATIONS

MBA from Top tier schools
Strong data analysis skills

Key account management or category management experience is preferred
Oral or written Japanese will be a plus

Amazon