Sr Engineer, Customer Quality

全职 in 工程 , in 销售/客服/业务发展
  • 深圳, Shenzhen, Guangdong View on Map
  • Post Date : February 10, 2021

Job Detail

  • Job ID 1449
  • 工资待遇 0
  • 工作经验 九至十年
  • 行业 贸易/制造
  • 学历要求 不限

Job Description


What You Will Do In Your Role

Coordinate with Consumer & Commercial Solution key customers, Molex, & CM on QN (Quality notification), SQA, & Quality improvement. This Includes:

  • Serve as initial contact on quality issues from customer, or CM and always available by phone.
  • Reviewing all quality data before submitting to customer and coordinating action if required.
  • Evaluating all 8D’s provided to assigned customer in response to a QN. Securing customer approval on QN to close.
  • Where necessary, assign specific customer concerns to the most appropriate Molex personnel & follow-up, provide global expediting for all assigned customer QN’s, and liaison with Molex operating entities and assigned customer locations on all quality issues and requirements.
  • Provide coordination for completion & communication of action items to meet quality targets. Schedule & conduct quality communications meeting & calls with customer, CM, and within Molex. This also includes global coordination of quality related communications regarding assigned customers.
  • Maintain & track performance on a global action item list for improving performance, customer scorecard management on quality related issues and link assigned customer scorecard results to Molex sites and follow-up on action plans. Also manage global quality performance reporting coordination & consolidation.
  • Visit customer and Molex locations for pro-active reviews and attend regional and/or global meetings with customer. This may include participation in relationship building activities with assigned customer locations.
  • Coordinate with plants globally for uniform action on all new products and change management for assigned customers. This includes, coordination of customer’s product/process qualification activities within Molex and its suppliers, and responsibility for the Molex Global Change Management process as it impacts products purchased by customer.
  • Participate on internal audit team for entities supplying assigned customers. Participates in all product and system audits for assigned customers in any Molex site.
  • Key Customer related supplier chain hub QA management. Including arrange the QA inspection procedure, containment action and other administration role.
  • Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and/or Health and Safety (EH&S) Management Systems by following stated policies and procedures.
  • Perform other related duties as assigned by management.

The Experience You Will Bring


  • 10 years in Quality Engineer position
  • Problem solving abilities (8D, 5 whys)
  • Analytical ability for connector Quality issue
  • Communication skills to liaise with customers and Molex plants
  • Organizational skills to manage many QNs at the same time
  • Negotiation skills to ensure reduction of sorting costs/PPM /number of official claims
  • Multi-tasking abilities to manage a heavy workload and to perform under pressure: handle many customers/plants/Quality issues at the same time
  • IT skills: Outlook, Excel, SAP
  • Willingness to travel: mandatory to visit customers and Molex plants
  • Sense of urgency in working methods: required initial response time for QNs is 24 hours max
  • Open to work in a multi-cultural environment, in order to accept cultural and religious differences
  • Good reading and written, prefer fluent oral English.

What Will Put You Ahead

  • Six Sigma Green Belt but not essential

Koch Industries